pkg88 FAQ — Everything you want to know is right here

Yes. The pkg88 platform opens directly in a mobile browser, so you don't need to download a separate app. It runs smoothly on both Android and iOS, and the experience is even better on a full-screen browser. With a good WiFi or mobile data connection, you can play Shan Koe Mee Live without any lag.

3D results are generated by RNG (Random Number Generator) technology that produces random numbers. Results are verified at two levels — by the platform and by an independent auditing body — so each result is fair and cannot be predicted in advance. This FAQ does not explain any method for predicting numbers. The game is for entertainment only, and there is no way to know a number result in advance.

Shan Koe Mee is a traditional Myanmar card game where three cards are compared by their total value. At pkg88 Casino you can play in real time with a live dealer, competing against other players at the same table. You can learn how to join a table and how cards are read through the in-game tutorial.

In 2D lottery, each number result is also generated by RNG. Players can check the result history for every game round, and the technology ensures fair play for both the player and the platform. Game providers confirm that there is no method to predict number results in advance.

Yes. pkg88 withdrawal service is available 24 hours a day, 7 days a week. There are no restrictions for public holidays or evening hours. You can withdraw via KBZPay, Wave Money, AYA Pay, and CB Pay, and funds normally arrive within 10–45 minutes. Timing may vary depending on the payment service and bank server connection.

The minimum withdrawal at pkg88 is 10,000 Ks. Requests below this amount will be reversed by the system, so check your account balance before submitting a withdrawal request. You can see the maximum withdrawal amount directly on the withdrawal screen.

Withdrawals normally arrive within 10–45 minutes of the request being submitted. If your account verification is already complete, it can arrive in under 10 minutes in many cases. Withdrawals made without completing KYC will be delayed, so it is recommended to verify your account in advance.

No. pkg88 only accepts withdrawals to a wallet registered under the same name as your account. Please note that sending funds to a wallet opened in a friend's or family member's name goes against our security policy. Open your own wallet first, then make the withdrawal.

If you receive the 100% Welcome Bonus, you must wager 25 times the bonus amount before you can withdraw. For example — if you receive a 20,000 Ks bonus, you need to wager 20,000 Ks × 25 = 500,000 Ks before winnings from that bonus become withdrawable. You can check your wagering progress by logging into your account.

The pkg88 platform encrypts data between players and the server using SSL (TLS 1.3) technology. Personal information is never sold or shared with third parties — read our privacy policy here.

Check the browser URL bar carefully to confirm it shows https://pkg88.bet — pay close attention to the dot between "pkg" and "88". Sites with similar-looking names such as "pkg-88.bet" or "pkgg88.bet" are out there trying to deceive you. If the SSL lock icon (🔒) is not showing, leave the site immediately and confirm through Live Chat.

Change your password immediately and check the linked wallet login activity records. If you see access from an unknown location, contact us right away via 24/7 Live Chat and request a temporary account lock. Only log in from your own phone or computer.

When Two-Step Verification is enabled, even if your password is compromised, a third party will also need the second-step code to get in — greatly reducing the chance of account theft. We recommend turning this on in your account settings.

Some details (phone number, email) can be updated by yourself, but the full name entered at registration is linked to KYC and must be changed by contacting the support team via Live Chat. Incorrect information can cause problems when withdrawing, so please fill in your details accurately.

First, clear your browser cache and cookies, then try again. If you still fail after several attempts, your account may be temporarily locked. Contact pkg88 Live Chat and provide your username and registered phone number — support is available 24/7 so help is always on hand.

On the pkg88 Login page, click "Forgot Password" and request an OTP code using your registered phone number or email. If you don't receive the OTP, our 24/7 Live Chat team can verify your ID and restore your access.

No. Each player is allowed only one account at pkg88. If a second account is found, your play history may be lost and bonuses cancelled. If you have an account issue, contact Live Chat to sort out your existing account.

Your username must contain Latin letters, numbers and underscores, and be at least 6 characters long. For a stronger password, mix upper and lowercase letters and include at least one number. You can use your phone number as a username or choose a memorable phrase — the platform shows the accepted format on the login screen.

After rejection, the support team will notify you of the reason via email or Live Chat. Common reasons include unclear or unreadable photos, name mismatches, or expired documents. Submit a clear, legible photo of your original document again — 24/7 Live Chat can guide you through the process.

KYC (Know Your Customer) is a measure to prevent financial fraud and money laundering. At pkg88, completing KYC makes withdrawals smoother and your account more secure. It protects both the player and the platform, leading to a better gaming experience.

KYC documents you submit are not shared outside pkg88's security team. They are sent through SSL-encrypted channels and used solely for financial verification purposes, as stated in our privacy policy.

Withdrawals can only be processed when your pkg88 account name matches your wallet name. A name mismatch will flag the account security check and may cause the withdrawal to fail. Correct the name via Live Chat first, then attempt the withdrawal again.

Myanmar citizens can submit photos of both the front and back of their National Registration Card (NRC); a Passport is also accepted. Photos must be clear and readable — blurry or unedited photos and screenshots are not accepted.